Vehicle recall R/2024/351

Ford Transit Custom recall: Custom - Side window automatic reversal system / Compliance recall

DVSA recall R/2024/351 names the Ford Transit Custom. It was launched 13 September 2024. It covers vehicles built 9 February 2023 to 11 September 2024.

Recall data updated 22 September 2026

Recall: R/2024/351
Launched: 13 September 2024
Issued by: FORD
Manufacturer reference: 24C24
Vehicles: 2,720 across the lines below

What can go wrong

On affected vehicles there is potentially an issue with the window automatic reversal system (bounce back system). Under certain circumstances a closing window could exert a force of over 100N.

The fix

Update driver and passenger door modules software.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Ford Transit Custom	9 February 2023 to 11 September 2024	540
Ford Transit Custom	9 December 2023 to 8 May 2024	896
Ford Transit Custom	6 January 2024 to 21 April 2024	42
Ford Transit Custom	26 April 2024 to 25 July 2024	1,214
Ford Transit Custom	11 May 2024 to 25 July 2024	28

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2025/094 X-Car Powertain Control Module (PCM) Software Update 19 December 2024, Ford Mondeo, Ford C-Max, Ford Kuga and others
R/2024/503 Transit and Tourneo Custom PHEV - Wiring harness to brake line touch condition 19 December 2024, Ford Transit Custom, Ford Tourneo Custom
R/2024/220 Transit Custom - Power Steering Control Module (PSCM) software update 22 May 2024, Ford Transit Custom
R/2024/047 Software Update for Advanced Driver Assistance System (ADAS) Incomplete 22 February 2024, Ford Transit Custom
R/2024/333 Transit Custom PHEV 14 April 2025, Ford Transit Custom
R/2024/011 Plug-in Hybrid Electric Vehicle - High Voltage Battery Diagnostic Inspection 12 February 2024, Ford Transit Custom

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources