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Vehicle recall R/2024/011

Ford Transit Custom recall: Plug-in Hybrid Electric Vehicle - High Voltage Battery Diagnostic Inspection

DVSA recall R/2024/011 names the Ford Transit Custom and 2 other models. It was launched 12 February 2024. It covers vehicles built 19 September 2019 to 30 July 2022.

Recall data updated

Recall
R/2024/011
Launched
12 February 2024
Issued by
FORD
Manufacturer reference
23S53
Vehicles
see each model below

What can go wrong

The affected vehicles may have a manufacturing defect in one or more of the vehicles. High Voltage battery cells which may result in a cell with a lower than expected capacity. In certain cases the low-capacity cell may develop an internal short circuit.

The fix

On affected vehicles the battery will be replaced.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
ModelBuiltVehicles
Ford Transit Custom19 September 2019 to 14 May 2020171
Ford Transit Custom21 September 2019 to 9 March 202036
Ford Transit Custom4 June 2020 to 5 November 2020326
Ford Transit Custom18 July 2020 to 5 November 202011
Ford Transit Custom22 October 2020 to 1 February 2021231
Ford Transit Custom19 December 2020 to 23 December 202011
Ford Transit Custom1 February 2021 to 17 April 2021145
Ford Transit Custom14 September 2021 to 14 December 202169
Ford Transit Custom29 September 2021 to 30 March 202292
Ford Transit Custom18 April 2022 to 10 June 202248
Ford Transit Custom10 June 2022 to 27 July 20225
Ford Transit Custom25 July 2022 to 30 July 20226
Ford Transit Custom (TRANSIT CUSTOM PHEV)19 September 2019 to 14 May 2020not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)21 September 2019 to 9 March 2020not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)4 June 2020 to 5 November 2020not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)18 July 2020 to 5 November 2020not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)22 October 2020 to 1 February 2021not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)19 December 2020 to 23 December 2020not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)1 February 2021 to 17 April 2021not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)14 September 2021 to 14 December 2021not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)29 September 2021 to 30 March 2022not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)18 April 2022 to 10 June 2022not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)10 June 2022 to 27 July 2022not recorded
Ford Transit Custom (TRANSIT CUSTOM PHEV)25 July 2022 to 30 July 2022not recorded
Ford Explorer6 November 20191
Ford Explorer20 May 20201
Ford Explorer Phev6 November 2019not recorded
Ford Explorer Phev20 May 2020not recorded
Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

  • R/2024/047 Software Update for Advanced Driver Assistance System (ADAS) Incomplete 22 February 2024, Ford Transit Custom
  • R/2024/025 Incorrect instructions for setting passenger airbag deactivation in the printed Owner s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat. 30 January 2024, Ford Transit Custom
  • R/2024/220 Transit Custom - Power Steering Control Module (PSCM) software update 22 May 2024, Ford Transit Custom
  • R/2024/351 Transit Custom - Side window automatic reversal system / Compliance recall 13 September 2024, Ford Transit Custom
  • R/2025/094 X-Car Powertain Control Module (PCM) Software Update 19 December 2024, Ford Mondeo, Ford C-Max, Ford Kuga and others
  • R/2024/503 Transit and Tourneo Custom PHEV - Wiring harness to brake line touch condition 19 December 2024, Ford Transit Custom, Ford Tourneo Custom

More on these models

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources