Vehicle recall R/2024/025

Ford Transit Custom recall: Incorrect instructions for setting passenger airbag deactivation in the printed Owner s Manual

DVSA recall R/2024/025 names the Ford Transit Custom. It was launched 30 January 2024. It covers vehicles built 24 July 2023 to 18 November 2023.

Recall data updated 22 September 2026

Recall: R/2024/025
Launched: 30 January 2024
Issued by: FORD
Manufacturer reference: 23S62
Vehicles: 4,773 across the lines below

What can go wrong

DVSA summary. Incorrect instructions for setting passenger airbag deactivation in the printed Owner s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.

Incorrect instructions for setting passenger airbag deactivation in the printed Owner’s Manual if fitted and in the SYNC4 instructions. The customer may be unable to identify how to switch OFF/ON the passenger airbag when installing a rear-facing child seat.

The fix

Replacement instructions issued

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Ford Transit Custom	24 July 2023 to 18 November 2023	4,773

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2024/011 Plug-in Hybrid Electric Vehicle - High Voltage Battery Diagnostic Inspection 12 February 2024, Ford Transit Custom
R/2024/047 Software Update for Advanced Driver Assistance System (ADAS) Incomplete 22 February 2024, Ford Transit Custom
R/2024/220 Transit Custom - Power Steering Control Module (PSCM) software update 22 May 2024, Ford Transit Custom
R/2024/351 Transit Custom - Side window automatic reversal system / Compliance recall 13 September 2024, Ford Transit Custom
R/2025/094 X-Car Powertain Control Module (PCM) Software Update 19 December 2024, Ford Mondeo, Ford C-Max, Ford Kuga and others
R/2024/503 Transit and Tourneo Custom PHEV - Wiring harness to brake line touch condition 19 December 2024, Ford Transit Custom, Ford Tourneo Custom

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources