Vehicle recall R/2021/312

Mercedes-Benz Vito recall: The gear recognition function in the transmission could not function as intended

DVSA recall R/2021/312 names the Mercedes-Benz Vito. It was launched 7 October 2021. It covers vehicles built 10 October 2019 to 26 March 2021.

Recall data updated 22 September 2026

Recall: R/2021/312
Launched: 7 October 2021
Issued by: MERCEDES-BENZ VANS UK LTD
Manufacturer reference: SRV2118
Vehicles: 2,889 across the lines below

What can go wrong

The gear recognition function in the transmission may not function as intended.

The fix

Update the software responsible for gear recognition on the affected vehicles

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Mercedes-Benz Vito	10 October 2019 to 26 March 2021	2,889

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2021/351 Update the software in the engine control unit 19 October 2021, Mercedes-Benz Vito
R/2021/387 The connection between front axle suspension strut and steering knuckle could loosen 12 November 2021, Mercedes-Benz Vito
R/2021/417 The behaviour of the emergency call system might not meet specifications 1 December 2021, Mercedes-Benz Sprinter, Mercedes-Benz Vito
R/2021/244 The middle fastening of the roof rail could come loose 1 July 2021, Mercedes-Benz Vito
R/2021/191 The behaviour of the emergency call system might not meet specifications 8 June 2021, Mercedes-Benz Vito, Mercedes-Benz Sprinter
R/2021/190 The behaviour of the emergency call system might not meet specifications 8 June 2021, Mercedes-Benz Vito, Mercedes-Benz Sprinter

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources