Vehicle recall R/2021/417

Mercedes-Benz Sprinter and Mercedes-Benz Vito recall: The behaviour of the emergency call system might not meet specifications

DVSA recall R/2021/417 names the Mercedes-Benz Sprinter and Mercedes-Benz Vito. It was launched 1 December 2021. It covers vehicles built 12 April 2018 to 21 December 2020.

Recall data updated 22 September 2026

Recall: R/2021/417
Launched: 1 December 2021
Issued by: MERCEDES-BENZ VANS UK LTD
Manufacturer reference: SRX2107
Vehicles: 2,533 across the whole recall

What can go wrong

On certain vehicles the behaviour of the emergency call system might not meet specifications.

The fix

Update the software of the HERMES communication module for the emergency call system on the affected vehicles

Models and build dates

As listed in the DVSA recall file. DVSA gives one vehicle number for the whole recall: 2,533.
Model	Built
Mercedes-Benz Sprinter (SPRINTER 907)	12 April 2018 to 21 December 2020
Mercedes-Benz Sprinter (SPRINTER 910)	12 April 2018 to 2 December 2020
Mercedes-Benz Vito (VITO 447)	12 April 2018 to 21 December 2020

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2021/395 None or not approved cable ties have been used for additional fastening of the main wiring harness 1 December 2021, Mercedes-Benz Sprinter
R/2021/419 The actual installation condition of the communication module and its correct commissioning cannot be traced due to an error in production 9 December 2021, Mercedes-Benz Sprinter
R/2021/416 Cracks could form in the connecting section of the trailer-coupling block/crossmember over the vehicle life 9 December 2021, Mercedes-Benz Sprinter
R/2021/412 The distance between the brake line and wiring harness may not be sufficient 17 December 2021, Mercedes-Benz Sprinter
R/2021/387 The connection between front axle suspension strut and steering knuckle could loosen 12 November 2021, Mercedes-Benz Vito
R/2021/420 The engagement hooks of the cable duct of the starter-generator wiring harnessmay not be fully latched in the battery case 5 January 2022, Mercedes-Benz Sprinter

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources