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Vehicle recall R/2021/190

Mercedes-Benz Vito and Mercedes-Benz Sprinter recall: The behaviour of the emergency call system might not meet specifications (R/2021/190)

DVSA recall R/2021/190 names the Mercedes-Benz Vito and Mercedes-Benz Sprinter. It was launched 8 June 2021. It covers vehicles built 28 March 2018 to 10 November 2020.

Recall data updated

Recall
R/2021/190
Launched
8 June 2021
Issued by
MERCEDES-BENZ VANS UK LTD
Manufacturer reference
SRX2100
Vehicles
DVSA lists 27,214 on each model line

What can go wrong

The behaviour of the emergency call system might not meet specifications.

The fix

Update the software of the communication module for the emergency call system on the affected vehicles.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 27,214. It may be a figure per line or for the whole recall.
ModelBuiltVehicles
Mercedes-Benz Sprinter28 March 2018 to 10 November 202027,214
Mercedes-Benz Vito28 March 2018 to 10 November 202027,214
Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

  • R/2021/191 The behaviour of the emergency call system might not meet specifications 8 June 2021, Mercedes-Benz Vito, Mercedes-Benz Sprinter
  • R/2021/163 The retaining washer on the bolt connecting the brake pedal to its bearing block could come loose 27 May 2021, Mercedes-Benz Sprinter
  • R/2021/187 On certain front wheel drive vehicles equipped with an additional traction battery the attachment bolts on the frame of this high voltage battery could be loose 25 June 2021, Mercedes-Benz Sprinter
  • R/2021/244 The middle fastening of the roof rail could come loose 1 July 2021, Mercedes-Benz Vito
  • R/2021/164 A front axle brake caliper carrier could have been manufactured outside of specifications 7 May 2021, Mercedes-Benz Vito
  • R/2021/039 The corrosion protection of the high voltage battery housing may not be sufficient 5 May 2021, Mercedes-Benz Sprinter, Mercedes-Benz Vito

More on these models

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources