Vehicle recall R/2025/289

Ford Transit Custom and Ford Tourneo Custom recall: Custom PHEV and Explorer PHEV - Software update

DVSA recall R/2025/289 names the Ford Transit Custom and Ford Tourneo Custom. It was launched 29 July 2025. It covers vehicles built 6 December 2019 to 20 September 2021.

Recall data updated 22 September 2026

Recall: R/2025/289
Launched: 29 July 2025
Issued by: FORD
Manufacturer reference: 25S58
Vehicles: 36 across the lines below

What can go wrong

On affected vehicles the remedy software for a previous recall may not have been installed correctly. In the event of a high voltage battery cell internal short customers may experience a battery power off resulting in a loss of motive power with coasting and battery thermal venting potentially resulting in a vehicle fire.

The fix

Update the Battery Energy Control Module software. If a high voltage battery cell capacity anomaly is detected replace the high voltage battery pack.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Ford Tourneo Custom	18 September 2021 to 20 September 2021	2
Ford Transit Custom	6 December 2019 to 20 April 2021	34

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2025/266 Transit Custom - Passenger airbag replacement required 18 July 2025, Ford Transit Custom
R/2025/352 Transit Transit Custom - Potential Panther Engine Timing Idler Gear Loose 28 June 2025, Ford Transit, Ford Transit Custom
R/2025/359 CrossCar: Sync3 Rear-View Camera Software Update 8 September 2025, Ford Kuga, Ford Transit, Ford Mondeo and others
R/2025/199 Transit Transit Custom - Potential exhaust manifold nut incorrectly torqued 9 June 2025, Ford Transit, Ford Transit Custom
R/2025/400 Transit Custom - Rear Shock Absorber Inspection 22 September 2025, Ford Transit Custom
R/2025/361 Frozen Rearview Camera Screen 24 September 2025, Ford Transit, Ford Focus, Ford Transit Courier and others

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources