Vehicle recall R/2021/177

Ford Kuga and others recall: Vehicles may have an issue with the current software that contols the funtionality of the ECALL system

DVSA recall R/2021/177 names the Ford Kuga, Ford Puma, Ford Focus and Ford Explorer. It was launched 21 May 2021. It covers vehicles built 15 July 2019 to 12 February 2021.

Recall data updated 22 September 2026

Recall: R/2021/177
Launched: 21 May 2021
Issued by: FORD
Manufacturer reference: 21C12
Vehicles: DVSA lists 100 on each model line

What can go wrong

Vehicles may have an issue with the current software that controls the functionality of the eCall system.

The fix

Carry out a software update.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 100. It may be a figure per line or for the whole recall.
Model	Built	Vehicles
Ford Focus	15 July 2019 to 12 February 2021	100
Ford Kuga	15 July 2019 to 12 February 2021	100
Ford Puma	15 July 2019 to 12 February 2021	100
Ford Explorer	15 July 2019 to 12 February 2021	100

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2021/020 Possible transmission stud damage to wiring loom following repair 5 March 2021, Ford Focus
R/2021/021 A nut securing the mhev battery connection may not be torqued to specification 25 January 2021, Ford Focus
R/2021/008 The mhev battery connections may become loose 18 January 2021, Ford Fiesta, Ford Puma
R/2021/285 The screw which secures the ground cable of the 48v battery may not be fully secured 22 September 2021, Ford Focus
R/2020/317 Particle contamination can cause internal short circuiting of high-voltage battery cells 21 December 2020, Ford Kuga
R/2020/214 The fuel operated heater could start inadvertently 9 September 2020, Ford Kuga

Found one you might buy?

A recall is one part of the picture. See how often it fails its MOT at each age, or what the VetTheCar Buying Report tells you about a specific car.

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources