Vehicle recall R/2021/129

Mercedes-Benz E-Class and others recall: The emergency call system might not meet specifications

DVSA recall R/2021/129 names the Mercedes-Benz E-Class, Mercedes-Benz GLE, Mercedes-Benz C-Class and Mercedes-Benz GLC. It was launched 5 May 2021. It covers vehicles built 4 January 2016 to 29 January 2021.

Recall data updated 22 September 2026

Recall: R/2021/129
Launched: 5 May 2021
Issued by: MERCEDES-BENZ CARS UK LTD
Manufacturer reference: SRPC2127
Vehicles: DVSA lists 6 on each model line

What can go wrong

The behaviour of the emergency call system might not meet specifications.

The fix

Update the software of the communication module for the emergency call system.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 6. It may be a figure per line or for the whole recall.
Model	Built	Vehicles
Mercedes-Benz C-Class	4 January 2016 to 29 January 2021	6
Mercedes-Benz E-Class	4 January 2016 to 29 January 2021	6
Mercedes-Benz E-Class (E-CLASS COUPE/CONVERTIBLE)	4 January 2016 to 29 January 2021	6
Mercedes-Benz GLC	4 January 2016 to 29 January 2021	6
Mercedes-Benz GLE	4 January 2016 to 29 January 2021	6

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2021/134 The behaviour of the emergency call system might not meet specifications 5 May 2021, Mercedes-Benz B-Class, Mercedes-Benz GLA, Mercedes-Benz E-Class and others
R/2021/133 The emergency call system might not meet specifications 5 May 2021, Mercedes-Benz G-Class, Mercedes-Benz GLC, Mercedes-Benz AMG GT and others
R/2021/132 The behaviour of the emergency call system might not meet specifications 5 May 2021, Mercedes-Benz EQC, Mercedes-Benz CLS, Mercedes-Benz SLK and others
R/2021/131 The behaviour of the emergency call system might not meet specifications 5 May 2021, Mercedes-Benz SL, Mercedes-Benz GLA, Mercedes-Benz E-Class and others
R/2021/128 The behaviour of the emergency call system might not meet specifications 5 May 2021, Mercedes-Benz A-Class, Mercedes-Benz CLA, Mercedes-Benz S-Class and others
R/2021/146 The screw connection of the power supply on the starter might not have been installed according to specifications 4 May 2021, Mercedes-Benz AMG GT, Mercedes-Benz E-Class

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources