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Vehicle recall R/2021/108

Mercedes-Benz E-Class and others recall: The behaviour of the emergency call system might not meet specifications

DVSA recall R/2021/108 names the Mercedes-Benz E-Class, Mercedes-Benz GLE, Mercedes-Benz GLS and Mercedes-Benz A-Class. It was launched 1 December 2021. It covers vehicles built 4 January 2016 to 29 January 2021.

Recall data updated

Recall
R/2021/108
Launched
1 December 2021
Issued by
MERCEDES-BENZ CARS UK LTD
Manufacturer reference
SRPC2114
Vehicles
DVSA lists 7 on each model line

What can go wrong

The behaviour of the emergency call system might not meet specifications.

The fix

Update the software of the communication module for the emergency call system.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 7. It may be a figure per line or for the whole recall.
ModelBuiltVehicles
Mercedes-Benz A-Class4 January 2016 to 29 January 20217
Mercedes-Benz E-Class4 January 2016 to 29 January 20217
Mercedes-Benz GLE (GLE/GLS)4 January 2016 to 29 January 20217
Mercedes-Benz GLS (GLE/GLS)4 January 2016 to 29 January 20217
Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

  • R/2021/130 The behaviour of the emergency call system might not meet specifications 1 December 2021, Mercedes-Benz G-Class, Mercedes-Benz GLC, Mercedes-Benz CLA and others
  • R/2021/107 The behaviour of the emergency call system might not meet specifications 1 December 2021, Mercedes-Benz C-Class, Mercedes-Benz E-Class, Mercedes-Benz GLA and others
  • R/2021/106 The behaviour of the emergency call system might not meet specifications 1 December 2021, Mercedes-Benz M-Class, Mercedes-Benz GLE, Mercedes-Benz GL-Class and others
  • R/2021/376 The behaviour of the emergency call system might not meet specifications 29 November 2021, Mercedes-Benz CLA, Mercedes-Benz E-Class, Mercedes-Benz GLA and others
  • R/2021/394 The seat assembly condition might not meet specifications 26 November 2021, Mercedes-Benz GLE, Mercedes-Benz GLS
  • R/2021/402 Update to the diesel engine control unit software to improve the emissions 13 December 2021, Mercedes-Benz A-Class, Mercedes-Benz B-Class

More on these models

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources