Vehicle recall R/2020/096

Mercedes-Benz Vito recall: The head restraints of the luxury bench seats in the rear may have been installed incorrectly

DVSA recall R/2020/096 names the Mercedes-Benz Vito. It was launched 3 April 2020. It covers vehicles built 9 October 2019 to 22 October 2019.

Recall data updated 22 September 2026

Recall: R/2020/096
Launched: 3 April 2020
Issued by: MERCEDES-BENZ VANS UK LTD
Manufacturer reference: SRX2002
Vehicles: 48 across the lines below

What can go wrong

Bench seats in the rear may have been installed with the head restraint bars of a different bench seat and/or head restraint variant.

The fix

Check the head restraints in the rear area in the affected vehicles and replace if necessary.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Mercedes-Benz Vito (VITO BM447)	9 October 2019 to 22 October 2019	48

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2020/095 The head restraint padding may separate from the fastening rods 3 April 2020, Mercedes-Benz Vito
R/2020/072 Faulty parameterization of exhaust gas aftertreatment control unit 16 April 2020, Mercedes-Benz Vito
R/2020/066 Connecting screws on the electric drive may be missing 16 April 2020, Mercedes-Benz Vito
R/2019/343 Vehicles with an integrated backup battery have been delivered without a seat base cover 18 March 2020, Mercedes-Benz Vito
R/2019/321 Vehicles may not have been delivered with the current version of the operator's manual 12 December 2019, Mercedes-Benz Vito
R/2020/230 Specific aspects of the calibration of the engine control system may not be to specification 14 August 2020, Mercedes-Benz Vito

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources