Vehicle recall R/2019/407

Citroen C5 Aircross recall: The trailer tow ball may not be correct to specification

DVSA recall R/2019/407 names the Citroen C5 Aircross. It was launched 3 February 2020. It covers vehicles built 2 September 2019 to 30 October 2019.

Recall data updated 22 September 2026

Recall: R/2019/407
Launched: 3 February 2020
Issued by: CITROEN
Manufacturer reference: HAK
Vehicles: 10 across the lines below

What can go wrong

Some trailer tow ball fixing bolts may be damaged.

The fix

Replace the two tow ball fixing bolts.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Citroen C5 Aircross	2 September 2019 to 30 October 2019	10

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2020/244 THE UREA INJECTOR MAY BLOCK AND LEAD TO NOx EMISSIONS GOING OUT OF REGULATORY LIMITS 19 August 2020, Citroen C4 Picasso, Citroen C5 Aircross
R/2020/330 The filtering performance of the diesel particulate filter may not meet the required specification 13 November 2020, DS7, Citroen C4 Picasso, Citroen C5 Aircross
R/2021/040 The welding of the individual components of the towbar might not meet the correct specification 21 January 2021, Citroen C5 Aircross
R/2021/076 The welding of the individual components of the towbar might not meet the correct specification 5 March 2021, Citroen C5 Aircross
R/2022/234 The engine management software calibration could be incorrect. 26 July 2022, Citroen C5 Aircross, DS7
R/2023/107 Affected vehicles may experience HV Battery overheating that may lead to a HV Battery thermal runaway and in the most serious case to a battery or vehicle fire. 4 April 2023, Citroen C5 Aircross

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources