Vehicle recall R/2019/264

Volkswagen Passat and others recall: Too little torque may be provided by the engine at low engine speeds

DVSA recall R/2019/264 names the Volkswagen Passat, Volkswagen Touran, Volkswagen Arteon and Volkswagen Tiguan. It was launched 9 August 2019. It covers vehicles built 9 October 2018 to 28 May 2019.

Recall data updated 22 September 2026

Recall: R/2019/264
Launched: 9 August 2019
Issued by: VW
Manufacturer reference: 24ER
Vehicles: DVSA lists 373 on each model line

What can go wrong

Too little torque may be provided by the engine at low engine speeds.

The fix

On the affected vehicles the software of the engine control unit must be updated.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 373. It may be a figure per line or for the whole recall.
Model	Built	Vehicles
Volkswagen Arteon	9 October 2018 to 28 May 2019	373
Volkswagen Passat	9 October 2018 to 28 May 2019	373
Volkswagen Tiguan	9 October 2018 to 28 May 2019	373
Volkswagen Touran	9 October 2018 to 28 May 2019	373

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2019/232 Possible incorrect welded connection of rear seat bench 22 July 2019, Volkswagen Passat
R/2019/216 Possible cracks in left front seats 15 July 2019, Volkswagen Tiguan
R/2019/174 Tow bar with a possible defective locking mechanism may have been fitted 3 June 2019, Volkswagen Tiguan
R/2019/378 A condenser may fail in the airbag control unit 5 November 2019, Volkswagen Sharan, Volkswagen Tiguan, Volkswagen CC
R/2020/005 Wheels ordered and bought at the dealers may not be compatible 12 December 2019, Volkswagen Touran, Volkswagen Tiguan
R/2019/451 The wall thickness of the fuel tank may not be to specification 18 December 2019, Volkswagen Tiguan, Volkswagen Touran

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources