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Vehicle recall R/2019/123

Lexus ES and Lexus UX recall: The emergency calling system may not be enabled

DVSA recall R/2019/123 names the Lexus ES and Lexus UX. It was launched 11 May 2019. It covers vehicles built 5 October 2018 to 29 March 2019.

Recall data updated

Recall
R/2019/123
Launched
11 May 2019
Issued by
LEXUS
Manufacturer reference
UGG14
Vehicles
DVSA lists 1,201 on each model line

What can go wrong

There is a possibility that the emergency calling system has not been activated.

The fix

Inspect and activate the emergency call system if necessary.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 1,201. It may be a figure per line or for the whole recall.
ModelBuiltVehicles
Lexus ES5 October 2018 to 29 March 20191,201
Lexus UX5 October 2018 to 29 March 20191,201
Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

  • R/2019/249 Brake booster pump may stop working 4 November 2019, Lexus LS, Lexus UX, Lexus ES
  • R/2020/060 Fuel pump impeller can crack and cause fuel pump to become inoprative 5 October 2020, Lexus NX, Lexus LS, Lexus RX and others
  • R/2021/316 THE EMERGENCY CALLING SYSTEM (eCall) MAY NOT FUNCTION WHEN REQUIRED 15 November 2021, Lexus UX
  • R/2023/280 Due to the software programming for the DCM memory capacity there is a possibility that the DCM may not complete the shutdown process within a specific period of time when the ignition is turned off causing the DCM to not restart at the next ignition cycle and making the e-Call function unavailable. 12 October 2023, Lexus RX, Lexus UX, Lexus LS and others
  • R/2024/252 Camera Replacement on Multiple Models 12 August 2024, Lexus ES, Lexus LS, Lexus NX and others
  • R/2025/371 Electric Heater Replacement 20 October 2025, Lexus UX

More on these models

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources