Vehicle recall R/2025/384

Jeep Grand Cherokee recall: 2023-2024. 2nd row head restraints.

DVSA recall R/2025/384 names the Jeep Grand Cherokee. It was launched 25 September 2025. It covers vehicles built 16 May 2023 to 2 May 2024.

Recall data updated 22 September 2026

Recall: R/2025/384
Launched: 25 September 2025
Issued by: JEEP
Manufacturer reference: 20C
Vehicles: 67 across the lines below

What can go wrong

Vehicle dependability and your safety are a major concern for Jeep. The 2nd row head restraints on some 2023-2024 Grand Cherokee vehicles may contain an internal locking mechanism which can prevent the headrest from locking upright. A head restraint that does not lock may increase the risk of injury to seat occupants in certain types of crashes.

The fix

The free of charge permanent repair is the Jeep dealer will inspect and if necessary replace each head restraint.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Jeep Grand Cherokee	16 May 2023 to 2 May 2024	67

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2025/485 2014-2020 Jeep Grand Cherokee 3.0L diesel. Loss of crankshaft reference position. Software update. 19 November 2025, Jeep Grand Cherokee
R/2025/492 Jeep grand cherokee PHEV 2022-2026 hybrid control processor software update 21 November 2025, Jeep Grand Cherokee
R/2025/286 Heating Ventilation and Air Conditioning (HVAC) blower motor inoperable 15 July 2025, Jeep Grand Cherokee
R/2026/029 2020-2025 Jeep Wrangler and 2022-2026 Jeep Grand Cherokee PHEV vehicles. High voltage battery. 16 February 2026, Jeep Wrangler, Jeep Grand Cherokee
R/2024/330 2023 Jeep Grand Cherokee steering column control module (SCCM) internal failure 13 September 2024, Jeep Grand Cherokee
R/2024/196 Front upper control arm to steering knuckle pinch bolts 28 June 2024, Jeep Grand Cherokee

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. On this page we also replaced a word that reads as a rating or an endorsement with a plain one. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources