Vehicle recall R/2023/243

Toyota Proace City recall: On affected vehicles due to a design error there is a risk that the e-Call automatic call back

DVSA recall R/2023/243 names the Toyota Proace City. It was launched 28 August 2023. It covers vehicles built 2 December 2019 to 30 June 2022.

Recall data updated 22 September 2026

Recall: R/2023/243
Launched: 28 August 2023
Issued by: TOYOTA (GB) PLC
Manufacturer reference: CI23-024 (YFB22/33)
Vehicles: DVSA lists 3,131 on each model line

What can go wrong

On affected vehicles due to a design error there is a risk that the e-Call automatic call back function may not work.

The fix

The software of the telematic unit for e-call will be updated via an Over the Air (OTA) wireless update. Should the (OTA) wireless update fail the telematic unit will be replaced.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 3,131. It may be a figure per line or for the whole recall.
Model	Built	Vehicles
Toyota Proace City	2 December 2019 to 30 June 2022	3,131
Toyota Proace City (PROACE CITY BEV)	2 December 2019 to 30 June 2022	3,131

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2023/181 On affected vehicles due to an error in the software calibrations of the Engine Control Unit the Malfunction Indicator Light (MIL) will not illuminate when the urea injection system (which is part of the exhaust after treatment system) shuts down due to a fault resulting in non-compliance with regulations. 10 July 2023, Toyota Proace, Toyota Proace City
R/2023/132 On affected vehicles the AC compressor stator wiring could develop a fault leading to current loss inside the AC compressor that could result in a vehicle powertrain shutdown when driving. 29 May 2023, Toyota Proace, Toyota Proace City
R/2023/344 On certain vehicles there is an error in the specific software calibration of the Engine Electronic Control Unit. As a consequence the Malfunction Indicator Light (MIL) will not turn ON when the urea consumption (which is part of the exhaust after treatment system) is lower than target threshold. 15 January 2024, Toyota Proace City
R/2023/006 There is an error in the specific software calibration of the traction battery control unit. 13 February 2023, Toyota Proace City
R/2025/114 Insufficient Traction battery control unit software on certain Toyota Proace City BEV and Proace BEV 14 April 2025, Toyota Proace, Toyota Proace City
R/2025/259 Engine camshaft chain potential breakage on Certain Toyota Proace City and Proace 11 August 2025, Toyota Proace, Toyota Proace City

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources