Vehicle recall R/2021/223

Mercedes-Benz C-Class and Mercedes-Benz E-Class recall: The fixation of the rear headrests might not meet specifications

DVSA recall R/2021/223 names the Mercedes-Benz C-Class and Mercedes-Benz E-Class. It was launched 20 July 2021. It covers vehicles built 29 January 2021 to 22 March 2021.

Recall data updated 22 September 2026

Recall: R/2021/223
Launched: 20 July 2021
Issued by: MERCEDES-BENZ CARS UK LTD
Manufacturer reference: SRPC2132
Vehicles: DVSA lists 320 on each model line

What can go wrong

The fixation of the rear headrests might not meet specifications.

The fix

Check the guide sleeves on the rear seats of the potentially affected vehicles and replace them if necessary.

Models and build dates

As listed in the DVSA recall file. DVSA lists the same vehicle number on each line: 320. It may be a figure per line or for the whole recall.
Model	Built	Vehicles
Mercedes-Benz C-Class (C-CLASS CONVERTIBLE)	29 January 2021 to 22 March 2021	320
Mercedes-Benz E-Class (E-CLASS COUPE/CONVERTIBLE)	29 January 2021 to 22 March 2021	320

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2021/249 The bolting of the high voltage battery to the vehicle body in the luggage compartment might not meet specifications 16 July 2021, Mercedes-Benz C-Class
R/2021/241 Diodes on the rectifier bridge of the alternator might fail 27 July 2021, Mercedes-Benz C-Class
R/2021/277 The driver's air bag may have a chemical change to its propellant over time 17 August 2021, Mercedes-Benz A-Class, Mercedes-Benz R-Class, Mercedes-Benz C-Class and others
R/2021/279 The driver's air bag may have a chemical change to its propellant over time 17 August 2021, Mercedes-Benz SLK, Mercedes-Benz M-Class, Mercedes-Benz R-Class and others
R/2021/274 Vehicles with a panoramic sunroofthe polycarbonate panel may not have been bonded correctly during a prior service repair 20 August 2021, Mercedes-Benz C-Class, Mercedes-Benz GLC, Mercedes-Benz GLA and others
R/2021/150 The software and hardware of the parking control unit might not meet specifications 2 June 2021, Mercedes-Benz E-Class

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources