Vehicle recall R/2021/198

Mercedes-Benz V-Class recall: The behaviour of the emergency call system might not meet specifications (R/2021/198)

DVSA recall R/2021/198 names the Mercedes-Benz V-Class. It was launched 13 September 2021. It covers vehicles built 17 May 2016 to 1 July 2020.

Recall data updated 22 September 2026

Recall: R/2021/198
Launched: 13 September 2021
Issued by: MERCEDES-BENZ CARS UK LTD
Manufacturer reference: SRX2102
Vehicles: 4,897 across the lines below

What can go wrong

The behaviour of the emergency call system might not meet specifications.

The fix

Update the software of the communication module for the emergency call system on the affected vehicles

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Mercedes-Benz V-Class	17 May 2016 to 1 July 2020	4,897

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2021/266 The middle fastening of the roof rail could come loose 14 September 2021, Mercedes-Benz V-Class
R/2021/193 The behaviour of the emergency call system might not meet specifications 6 July 2021, Mercedes-Benz V-Class
R/2020/368 The fuel return line may come into contact with the edge of the underfloor panelling 1 December 2021, Mercedes-Benz V-Class
R/2021/189 Vehicles could be equipped with a front axle brake calliper carrier which could have been manufactured outside the specifications 11 January 2022, Mercedes-Benz V-Class
R/2022/038 The crankshaft might not meet specifications 1 March 2022, Mercedes-Benz V-Class
R/2022/093 A component on the electronic circuit board of the air bag control unit could be damaged or displaced 3 May 2022, Mercedes-Benz V-Class

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources