Vehicle recall R/2020/100

Mercedes-Benz V-Class recall: The head restraint padding may separate from the fastening rods

DVSA recall R/2020/100 names the Mercedes-Benz V-Class. It was launched 9 July 2020. It covers vehicles built 31 January 2019 to 4 February 2019.

Recall data updated 22 September 2026

Recall: R/2020/100
Launched: 9 July 2020
Issued by: MERCEDES-BENZ CARS UK LTD
Manufacturer reference: SRX2001
Vehicles: 13 across the lines below

What can go wrong

The head restraint padding may separate from the fastening rod.

The fix

Replace the head restraints on the affected vehicles.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Mercedes-Benz V-Class	31 January 2019 to 4 February 2019	13

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2020/099 Incorrect restraint bars and/or head restraints may have been installed 8 July 2020, Mercedes-Benz V-Class
R/2020/202 The solder joints on the pins of the plug on the engine control unit may not be to specification 24 September 2020, Mercedes-Benz V-Class
R/2020/238 The threaded connections of the left seat bases with the floor may not be tightened correctly 1 October 2020, Mercedes-Benz V-Class
R/2020/249 The engine control unit software needs to be updated 6 October 2020, Mercedes-Benz V-Class
R/2020/241 Engine control unit software to be updated 6 October 2020, Mercedes-Benz V-Class
R/2019/324 The spring pin of the head restraint of the seat or bench may be missing or not properly mounted 18 February 2020, Mercedes-Benz V-Class

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources