Vehicle recall R/2019/445

Mercedes-Benz Citan recall: Due to a software error the eco start/stop function may not be present

DVSA recall R/2019/445 names the Mercedes-Benz Citan. It was launched 14 January 2020. It covers vehicles built 13 December 2018 to 22 February 2019.

Recall data updated 22 September 2026

Recall: R/2019/445
Launched: 14 January 2020
Issued by: MERCEDES-BENZ VANS UK LTD
Manufacturer reference: SRV1919
Vehicles: 284 across the lines below

What can go wrong

The ECO start/stop function may not be present for certain vehicles.

The fix

Perform coding in the fuse and relay module control unit on the affected vehicles.

Models and build dates

As listed in the DVSA recall file. Vehicle numbers are DVSA figures for each line.
Model	Built	Vehicles
Mercedes-Benz Citan	13 December 2018 to 22 February 2019	284

Is a specific car affected? A recall lists models and build dates, not individual vehicles, so these pages cannot tell you whether one car is included. Enter the registration on the DVSA vehicle recall checker on GOV.UK, or give the vehicle identification number (VIN) to the manufacturer or one of its dealers. Buying used? Ask the seller for proof that any recall work was done.

Other recalls for these models

R/2020/018 Certain threaded connections on the left/right wheel carrier on the rear axle may not have been implemented correctly 12 March 2020, Mercedes-Benz Citan
R/2019/373 There is a failure to observe the information in the operator's manual concerning parking the vehicle 12 November 2019, Mercedes-Benz Citan
R/2019/271 Software in the engine control unit needs updating 21 August 2019, Mercedes-Benz Citan
R/2019/270 Software in the engine control unit needs updating 21 August 2019, Mercedes-Benz Citan
R/2018/210 Hole may appear in the heat shield connection at the diesel particulate filter/catalytic converter housing 27 December 2018, Mercedes-Benz Citan
R/2021/186 On some vehicles with a rear-view camera the tailgate may be unlocked independently / automatically 1 July 2021, Mercedes-Benz Citan

Found one you might buy?

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Source

Contains public sector information licensed under the Open Government Licence v3.0. Source: DVSA vehicle recall records (RecallsFile.csv), recalls launched 1992 to 2026. Recall data updated 22 September 2026.

Recall wording is DVSA's, with capitals and punctuation tidied and American spellings such as tire, center and windshield given in British English. We list a recall when its make and model match a car or van family with at least 1,000 DVSA MOT tests from 2022 to 2025, and when the maker of the vehicle issued it.

Not affiliated with or endorsed by DVSA. Methodology · Data sources